Michael Dues

Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

Tracklist

1
Why Conflict Management Matters
2
The Adversary System
3
Morton Deutsch and the Concept of Win-Win
4
Perception, Perspective, and Punctuation
5
Managing Multiple and Conflicting Emotions
6
Multiple, Complex, and Changing Goals
7
Power — How Much We Need and How to Use It
8
Conflict Styles
9
Dysfunctional Conflict Strategies
10
Principled Negotiation
11
Preparing and Arranging to Negotiate
12
Negotiating Conflict Resolutions
13
Listening in Conflict
14
Dynamic Patterns in Close Relationships
15
Disruptions in Close Relationships
16
How Management Theories Affect Conflict
17
The Manager's Role in Dealing With Conflict
18
Getting Professional Help With Conflict
19
Helping Others Manage Conflict
20
Moral and Cultural Conflicts
21
Managing Moral Conflicts — Success Stories
22
Managing Conflict's Aftermath
23
Teaching Our Children About Conflict
24
Conflict Management — A Success in Progress